Return & Refund Policy
We strive to provide high-quality products, but if you experience any issues with your order, we're here to help. Please review our return and refund policy below.
Order Issues & Eligibility for Returns
We accept returns or refunds only in the following cases:
Damaged or Defective Products: If your item arrives damaged, misprinted, or defective.
Incorrect Item Received: If you received the wrong item due to an error on our part.
Since all products are made to order, we do not accept returns for:
Buyer's remorse or incorrect size selection (please double-check our size guides before purchasing).
Color variations due to screen differences (minor color shifts are normal).
All return and refund requests must be submitted within 30 days from the product delivery date.
How to Request a Return or Refund
If you believe your item qualifies for a return or refund, follow these steps:
Contact Us: Email our customer support team at [your email/contact info] within 30 days of receiving your order.
Provide Evidence: Attach clear photos showing the issue (e.g., damaged area, incorrect item, misprint).
Review Process: Our team will review your request and respond within 2-3 business days.
Refund & Replacement Options
If the issue is approved, we will offer a free replacement or a full refund to your original payment method.
Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
If a replacement is needed, we will produce and ship it at no extra cost.
Cancellations & Modifications
Once an order is placed, it cannot be canceled or modified since it goes into production immediately.
If you need changes, please contact us ASAP, and we will try to assist if the order has not yet been processed.
Contact Us
For any questions or concerns, reach out to our support team at admin@phonemags.com